Feedback & Complaints
Oakdale Healthcare encourage any feed back by writing or to put info into the information box provided at the reception. Our medical practice aims to provide you with the best health care and supports available at all times. If you have any complaints or would like to provide us with honest feedback and/or suggestions, please do not hesitate to fill out the relevant forms available in the waiting room.
Management of your Personal Health Information:
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Here at Oakdale Healthcare, we abide by the ten National Privacy Principles available at:
https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles
Your Rights:
NEW SOUTH WALES
Health Care Complaints Commission
Level 13, 323 Castlereagh Street Sydney, NSW 2000 Locked Bag 18 Strawberry Hills NSW 2012
Phone: 1800 043 159 (toll free) OR (02) 9219 744
Fax: (02) 9281 4585
TTY: (02) 9219 7555
Email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw.gov.au